Interactive smart
statements.

Engaging, personalised, interactive statements — that lift engagement, reduce support calls, and create upsell moments.

Brief us See work
What we build

We build interactive smart statements — replacing static PDF bills with engaging, personalised, interactive experiences that explain charges, answer questions inline, and create upsell moments.

Problem · approach · outcome.

How we run this kind of work
01 · Problem

Static statements generate support calls.

A confusing PDF bill drives a phone call. Every "why is this charge here?" is a support cost and a satisfaction hit — and a missed chance to engage.

02 · Approach

Make the statement answer its own questions.

Interactive, personalised statements that explain charges inline, surface relevant actions, and turn a cost centre (support) into an engagement and upsell channel.

03 · Outcome

Statements that reduce cost and lift engagement.

Fewer billing support calls, higher digital engagement, and upsell moments embedded in a document customers already open.

What we ship.

6 modules · extensible
F-01

Interactive experience

Expandable charges, inline explanations, and contextual help.

F-02

Personalisation

Personalised insights, comparisons, and recommendations.

F-03

Embedded actions

Pay, dispute, upgrade, and contact — in the statement.

F-04

Analytics

Engagement analytics on what customers explore.

F-05

Omni-channel

Web, mobile, and email-embedded delivery.

F-06

Integration

Billing, CRM, and core-system data integration.

Tech stack.

Production-tested
Front-end
ReactWeb ComponentsHTML5
Delivery
webemailmobile
Backend
Node.jsAPIs
Analytics
engagementheatmaps

Statements that
engage?

Product · smart statements
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Interactive smart statements FAQs.

Q-01What are interactive statements?
Statements that replace static PDFs with interactive, personalised experiences — explaining charges and embedding actions inline.
Q-02Do they reduce support cost?
Yes — by answering billing questions inline, they cut the "why this charge?" support calls.
Q-03Upsell?
Yes — contextual, relevant offers embedded in a document customers already open.
Q-04Part of a publishing platform?
Yes — see our digital publishing platform.

Related across the cluster.

Proof & resources→ 3