We deliver Salesforce managed services for orgs that have outgrown a single admin but don't need a full in-house CRM team. Admin, development, integration ops, and continuous optimisation under a fixed-capacity AMS contract.
Past a certain size, a single admin can't keep up with requests, a backlog forms, and the team starts working around Salesforce instead of through it. The fix isn't hiring three more admins; it's a properly run support function.
Fixed capacity per month (admin hours + dev hours + senior consultant hours). Ticket SLA tiers. Quarterly optimisation reviews. Release planning around the seasonal Salesforce updates. Roadmap collaboration with your business owner.
Backlog shrinks. Releases ship monthly. Users stop submitting tickets through Slack DMs. The CRM moves from cost centre to growth lever.
Day-to-day administration — users, profiles, permissions, fields, page layouts, reports, dashboards.
Apex, LWC, Flow, and integration development capacity — dedicated hours per month.
Org health audit each quarter — performance, security, debt, and roadmap alignment.
Sandbox-based release process aligned with Salesforce seasonal releases (Winter/Spring/Summer).
Day-to-day monitoring of integrations, error queue triage, and middleware support.
Production incidents handled to SLA — Premium tier includes 24×7 paging for critical issues.