Acc‑01 · Healthcare
Interop
8 wk
Acc‑02 · Fintech
Risk Signal
6 wk
Acc‑03 · Salesforce
Agent
4 wk
Acc‑04 · Industry
Asset
10 wk
Agent Accelerator · Salesforce

A grounded
Agentforce deployment,
in four weeks.

A pre‑built Agentforce kit — 40+ ready actions, grounding connectors, the escalation handoff that protects agent trust, and the CSAT instrumentation that proves it works. From zero to a live agent on your sandbox in week two.

Book a pilot scope
Latest: v2.0.4, Mar 2026 License: Per org

What you actually
get on day one.

9 modules · org-importable
M.01

→ Agent topology template

Three pre-built agent topologies — Tier-1 support, Field service triage, Account inquiry. Pick one in the discovery call.

Agentforce · Atlas
M.02

→ Action library (40+)

Pre-built actions for common SLAs: lookup account, get cases, schedule appointment, update record, escalate to human. Apex-backed.

Apex · Flow
M.03

→ Grounding connectors

Six pre-built grounding sources — Data Cloud, Knowledge Articles, SharePoint, Confluence, Notion, custom REST. Hybrid retrieval.

Data Cloud · Vector RAG
M.04

→ Escalation handoff

When the agent can't resolve, a clean handoff carrying full conversation context to the right queue. Agent trust survives intact.

Omni-Channel · Routing
M.05

→ CSAT instrumentation

Per-interaction CSAT capture. Resolution speed, deflection, and net-CSAT dashboards. Pre-built reports for the support VP.

Tableau · CRM Analytics
M.06

→ Test harness

200+ pre-written evaluation prompts per topology. Regression-tested on every prompt change. Cypress-style "expect this answer" assertions.

Apex Test · Pytest
M.07

→ Sandbox seeding

Realistic synthetic data for the sandbox — 5,000 accounts, 18,000 cases, 4,200 articles. Realistic, but never real PII.

Faker · SObject Tree
M.08

→ Apex action wrappers

Reusable wrappers for invoking your existing Apex from agent actions. Auth, throttling, error mapping, audit log — already done.

Apex · Named Credentials
M.09

→ Activation playbook

Six-week change management playbook. Agent rollout to teams, talking points, KPIs, escalation paths. Not just engineering.

Change mgmt v2.0

The agent loop,
flattened out.

5 phases · < 2s p99

Five phases, grounded, escalation-safe.

agent-accelerator v2.0.4
CUSTOMER CHAT / EMAIL PHASE 1 Classify Intent ~180ms PHASE 2 Ground in Data ~420ms PHASE 3 Reason + Plan ~780ms · Atlas PHASE 4 Take Action ~310ms PHASE 5 Respond / Escalate ~110ms ↳ human queue conversation log · every turn
Phase 1
Classify Intent
Map the request to one of 40+ pre-defined intent types. Out-of-scope intents skip straight to escalation.
Atlas · Prompt Builder
Phase 2
Ground in Data
Hybrid retrieval from Salesforce records + Knowledge Articles + vector index of unstructured docs.
Data Cloud · Vector RAG
Phase 3
Reason + Plan
Atlas reasoning engine picks the action sequence. Plan is validated against action contracts before execution.
Atlas reasoning
Phase 4
Take Action
One of 40+ pre-built actions runs against your org. Apex-wrapped with audit, throttling, error handling.
Apex · Flow
Phase 5
Respond / Escalate
Natural-language response, or a clean handoff to the right human queue with full conversation context.
Omni-Channel

The four‑week plan.
Pinned, not promised.

4 weeks · 2 engineers
Week ↓Ship
Week 1
Topology pick + grounding audit.
One day with your support leadership. Pick a topology, agree the deflection target, catalogue grounding sources. Sandbox seeded by day three.
Topology + sandbox
Week 2
First live agent.
Agent live in your sandbox, grounded in your data. Top 12 actions wired. Internal demo to support leadership.
Sandbox agent live
Week 3
Custom actions + handoff.
Your custom actions wired through Apex wrappers. Escalation handoff with conversation context. Test harness running on every change.
Production-ready
Week 4
Production rollout.
Production rollout to one team. CSAT instrumentation on. Activation playbook handed to your change management lead. 30-day safety net.
In production

What our last
three customers said.

Verified · 2025—2026
"
We'd been tuning Einstein Bots for three years. Emorphis stood up an Agentforce deployment in four weeks that resolved 47% of our L1 tickets without a single CSAT penalty. The escalation handoff was the unlock — our humans still trust the agent.
VP Customer Operations, B2B SaaS Unicorn
5,200 weekly cases · live since Oct 2025
Resolution speed
3.2×
True L1 deflection
47%
CSAT delta
+9pts

Agent that's
actually trusted?

↳ Direct line · Agent Accelerator

Tell us about your case mix, your CSAT baseline, and your Salesforce footprint. We'll send a topology recommendation, deflection projection, and pilot scope within three business days.

Get in Touch Read Salesforce case studies →

Questions we
get every week.

Click to expand ↓
Q.01
How is this different from a stock Agentforce setup?+
Stock Agentforce is a framework. The Accelerator is a finished implementation — 40 actions, 6 grounding connectors, an escalation handoff that actually works, and CSAT instrumentation pre-wired. You're skipping the 12-week "what should we build first" cycle.
Q.02
Do we need Salesforce Data Cloud?+
No, but it helps. The Accelerator works with Knowledge Articles + custom REST grounding alone. Data Cloud unlocks unified customer profiles and richer grounding. We'll tell you in week 1 whether the ROI is there for your case mix.
Q.03
How do you prevent the agent from hallucinating?+
Three guardrails. First — every action has a strict contract; the agent can't invent fields. Second — answers are grounded in retrieved Knowledge or records; we cite the source in the response. Third — the test harness asserts on 200+ canonical prompts every prompt change.
Q.04
What if the agent gets it wrong in production?+
The escalation handoff fires. Full conversation context goes to the right human queue. We log every escalation reason and add it to the test harness. The lab averages a 1.4% "bad escalation" rate post-week-eight.
Q.05
Can it run on our existing Service Cloud?+
Yes — most deployments do. The unmanaged package installs in your sandbox; we mirror your sharing model. We've also deployed against Field Service Lightning and Experience Cloud.
Q.06
Who owns the prompts and actions long-term?+
You do. Source is in your repo from day one. Prompts are in version control. Actions are your Apex. Two of our Pilot customers tune their own agent today with zero Emorphis involvement.